Question 1

Do I need an account to place an order?

Accepted Answer

No — you can shop and checkout as a guest using just your email address. Creating an account lets you checkout faster, track orders, save items to your wishlist, and receive personalised updates.

Question 2

I've forgotten my password — what should I do?

Accepted Answer

Click 'Forgot your password?' on the Sign In page and enter your email address. You'll receive a secure link to reset your password.

Question 3

How do I place an order on Luxura Hub?

Accepted Answer

Select your item and click Add to Bag, proceed to checkout, sign in or continue as a guest, enter your delivery address and payment details, and confirm your order.

Question 4

Can I cancel or change my Luxura Hub order?

Accepted Answer

You may be able to cancel your order within 30 minutes of placing it via Live Chat, WhatsApp, or email. A 5% cancellation fee applies to all approved cancellations.

Question 5

Which payment methods do you accept?

Accepted Answer

We accept Visa, MasterCard, American Express, Maestro, Discover, Diners, Klarna, Apple Pay, Sezzle, JCB, iDEAL, Boleto and WeChat Pay. All payments undergo secure verification checks.

Question 6

Are Luxura Hub items authentic?

Accepted Answer

Yes — every item is 100% authentic. We source directly from luxury fashion houses, authorised European suppliers and verified premium boutiques. Each product undergoes strict authenticity checks before dispatch.

Question 7

When will I receive my order and how can I track it?

Accepted Answer

Orders are dispatched within up to 2 business days and delivery takes 2–7 business days depending on destination. You'll receive tracking details by email once your order ships.

Question 8

Will I need to pay duties and taxes?

Accepted Answer

EU: no additional duties for orders shipped from our EU hubs. UK: import VAT and duties may apply. US: no duties for orders under $800. Other countries: duties may apply unless stated at checkout.

Question 9

What is Luxura Hub's returns policy?

Accepted Answer

You may return eligible items within 14 days of delivery. Items must be unworn, unused, undamaged, with all tags attached and original packaging. We do not offer exchanges. Refunds exclude delivery costs.

Question 10

When will I receive my refund?

Accepted Answer

Returns are processed within up to 5 working days after arrival. Refunds may take up to 14 days to appear depending on your payment provider. You'll receive a confirmation email once your refund is issued.

Frequently Asked Questions

How to Shop & Place an Order

Luxura Hub Pricing & Payment

Product Availability, Authenticity & Condition

Delivery, Duties & Taxes

Returns & Refunds

Frequently Asked Questions

How to Shop & Place an Order

Do I need an account to place an order?

I've forgotten my password — what should I do?

How do I receive Luxura Hub email updates?

How do I place an order on Luxura Hub?

Can I cancel or change my Luxura Hub order?

Luxura Hub Pricing & Payment

Why do prices vary?

Which currencies can I shop in?

When will my card be charged?

Which payment methods do you accept?

Will my personal details stay safe?

Product Availability, Authenticity & Condition

Will you restock my size?

Can I reserve an item?

Are Luxura Hub items authentic?

How will my order be packaged?

Do ex-display items come in different conditions?

Delivery, Duties & Taxes

How much will I be charged for delivery?

Do you offer same day delivery?

When will I receive my order and how can I track it?

Will I need to pay duties and taxes?

I didn't receive an invoice. Where can I find it?

Returns & Refunds

What is Luxura Hub's returns policy?

How do I return my item?

How should I package my return?

When will I receive my refund?